8220 Activities of call centres

This subcategory includes:

• using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to:
• take orders for clients
• providing information for clients
• deal with customer requests for assistance
• address customer complaints
• telemarketing
• web-based contact centres

This subcategory also includes:

• centres dealing with customer requests for assistance or addressing customer complaints through other communication channels

This subcategory excludes:

• sales promotion services, if no orders are received, see 73.11.04
• market research services, see 73.20.1
• public opinion polling services, see 73.20.20