822000 Activities of call centres

This type includes the activities of:

• inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
• outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis
• web-based contact centres

This type also includes the activities of:

• centres dealing with customer requests for assistance or addressing customer complaints through other communication channels

This type excludes:

• activities of brokers and agents for electric power and natural gas, see 354000
• intermediation service activities for specialised construction services, see 436000
• intermediation service activities for retail sale, see 479
• intermediation service activities for transport, see 523
• intermediation service activities for postal and courier activities, see 533000
• intermediation service activities for accommodation, see 554000
• intermediation service activities for food and beverage service activities, see 564000
• intermediation service activities for video game software publishing, see 582100
• intermediation service activities for software publishing and software downloads, see 582900
• intermediation service activities for telecommunication activities, see 612000
• financial and insurance intermediation service activities, see section L (e.g. activities of insurance agents and brokers (type 662200))
• intermediation service activities for real estate activities, see 683100
• market research and public opinion polling and statistical analysis thereof, see 732000
• patent brokering (marketing) service activities, see 749100
• intermediation service activities for the rental and leasing of tangible goods and non-financial intangible assets, see 775
• travel agency activities, see 791100
• intermediation service activities for business support activities (except financial intermediation) n.e.c., see 824000
• intermediation service activities for courses and tutors, see 856100
• intermediation service activities for medical, dental and other health services, see 869700
• intermediation service activities for residential care activities, see 879100
• intermediation service activities for the repair and maintenance of computers, personal and household goods, motor vehicles and motorcycles, see 954000
• intermediation service activities for personal services, see 964000