8220 Activities of call centres


Corresponding CPA codes

  • 82.20.1 Call centre services
  • 82.20.10 Call centre services

    This subcategory includes:

    • taking orders for clients by telephone
    • soliciting contribution or providing information for clients by telephone
    • telemarketing

    This subcategory excludes:

    • sales promotion services, if no orders are received, see 73.11.19
    • market research services, see 73.20.1
    • public opinion polling services, see 73.20.20